21.对不起，请您讲慢一点。
Excuse me,a little slower please或Excuseme,would you mind speaking a little slower?
22.对不起，请您重复一遍。
Sorry,I beg your pardon。
23.请别着急。
Don’t be nervous或Don’t be anxious。Take it easy。
24.我们已经接到报警。
We’ve received the report for police service。
25.请你稍等，我们很快就到。
Just a minute,please.We’ll getto the scene very soon。
26.对不起，电话太多，让您久等了。
I am sorry for keeping you waiting so long,but the line has been busy。
27.请稍候，警察将会尽快赶到。
Just a minute, please. The local police officer will hurry to the scene as soon as possible。
28.对不起，很报歉，我们不了解情况，请您向相关部门去咨询一下。他们的电话是XXXXXXX。
We are sorry.We are not familiar with the situation. Would you mind consulting a relevant branch? The phone number is XXXXXXX。
29.您反映的情况不归我们处理，请您打另外的电话xxx。
We are notin charge of your case.Please call xxx for help。
30.我们对权限以外的事情帮不了你忙。
We can do nothing in a case which is out of our jurisdiction。
31.很报歉，我们尽力为您联系一下，请您也向相关部门求援。
We’re very sorry. We will try to help you as much as we can. We also
advise you to ask a department concerned for help. The phone number is XXX。
32.您打错了，我们这里是110报警服务台。
You’ve got the wrong number. This is the Police Service Center with the
phone number 110.
33.非常乐意为您服务，请别客气。
You are welcome. It’s our pleasure to help you。
34.感谢您的监督。
Thank you for your advice。
35.谢谢合作。
Thanks for your cooperation。
