3. Keep it Short
内容言简意赅
Try to keep your email as short as possible. Make the paragraphs short, too – long paragraphs can be difficult to read and take in.
尽可能将你的邮件内容写得简单明了。文章太长不易阅读和吸收。
Do make sure you give enough information for your correspondent to be able to make a decision, if that’s required. You might find that it’s best to offer this as an attachment – you’ll have more flexibility over formatting, and your correspondent can print out the attachment easily.
若对方需要通过你的邮件来做决策,那你一定要在邮件中将相关信息写完整。为了能更灵活地排版,你可以把这些信息作成附件形式,以方便对方将其打印出来。
4. Use Numbered Points
将内容编号
If you’ve got several questions or points to make, it’s very helpful to number them. This makes it easy for the other person to respond to each one, especially if some just require a yes/no response or a single word answer. For instance:
对于那些为了咨询或提供各种问题的邮件,最好将问题一点一点的列举出来,以便于他人对每个问题作答,尤其当某些人更倾向于对问题只回答“是”和“否”的时候。例如:
#Could you let me know:
能否告知:
#1. How much it would cost for the website design
1. 网站设计费用
#2. How much for the website design plus a tri-fold brochure
2. 网页设计加一份三页宣传册的费用
#3. Whether you could complete #2 by the end of April
3. 您能否在四月底完成第二点所述工作?
It’s also useful to list your questions or points as bullets in this way; if you write a single paragraph, some of your questions might get missed.
将你的问题或观点用图标的方式罗列出来是很实用的,倘若你用一段话将几个点全部涵盖,那对方有可能会漏看其中的几点。
5. Re-read and Use Spell-Check
重新阅读一篇,校对拼写错误
A typo or spelling mistake can turn one word into an entirely different one. If you’re using email in a professional capacity, that mistake could be embarrassing or even offensive. It might alter the whole meaning of your email: a missing “not”, for instance, could potentially cause problems.
排版或拼写错误有时能导致对一个单词的误解。尤其当你用邮件来沟通专业性内容时,这样的错误就很尴尬,甚至有些失礼。它可能改变你整个邮件的意思。比如:少写了个“不”,就可能会引起某些问题。
Spell-check should help you avoid any silly mistakes but use your eyes and brain too. There are plenty of words that spell-check won’t pick up. If you’re emailing from a device with predictive text and an auto-correct feature, make sure you always re-read what you’ve typed.
因此检查拼写将避免你犯这些低级错误,但这里强调——不仅仅用眼睛检查,还得用大脑思考。有些错误不一定能轻易检查出来。如果你的邮件系统有字句联想功能和自动纠错功能,一定要把写出来的内容再通读检查一遍。
6. Make Your Signature Useful
充分利用邮件签名
Do you have an email signature? (That’s the text that appears automatically at the bottom of your email。) Some people don’t use one at all; others have a funny quote or favorite saying.
你设置过邮件签名吗(它将会在你每次邮件内容的下方自动生成)?有些人从来都没有使用过它,但我们也看过一些非常有意思和哲理的签名。
Whether you’re using email for professional or personal reasons, make your signature useful for both you and your recipient. That might mean:
无论你是为了工作还是私人聊天,加注签名对你和邮件接收者都有好处,因为这意味着可以:
Giving the link to your website
加上你的网页链接
Including your work address and/or phone number
写上你的工作地址或电话号码
Adding links to your social media accounts
注上你的社会媒体工具帐号(例如博客,微博,论坛)
Putting in a line to promote your recent book / blog / product
宣传你最新的书籍,博文或产品
If your email provider allows it, you may even want to create several signatures to use for different purposes (e.g. one for emailing friends, one for new business contacts).
有些邮箱甚至还提供用户根据不同目的设计不同签名的服务(比如:一个对朋友使用,一个对新结识的企业伙伴使用)。